LISTSERV® FAQs

 

·        #subscribe_unsubscribe1

·        How do list owners subscribe/unsubscribe list members?

·        How do I change/reset my password? 

·        How do I register for a Listserv® password?

·        How do I add a new list owner?

·        How do I remove a list owner?

·        How do I add a new list editor?

·        How do I remove a list editor?

·        How do I transfer ownership to a new list owner?

·        I'm not receiving the 'ok' confirmation for my posting.  Where is it? 

·        I am receiving undeliverable messages and other message notifications from LISTSERV®.  What do they mean?  Do I need to do anything?

·        I want to make sure my post gets delivered the same way I wrote it, it looks different on the archives than my original format.

·        I am sending test postings to my list and after I send a message once, it doesn't send it again.  Why not?

·        I received a “Rejected posting” message from LISTSERV® that my message is being returned unprocessed because it appears to have already been distributed. What does that mean?

·        Why am I getting all these postings from someone not on the list?  Is this Spam?

·        Can I recall a message that has been posted to the list?

·        How do I contact the owner of a list?

·        I am a new list owner, how do I get online training information to help me manage my list?

 

How do I subscribe to a list ?

In Listserv, you can subscribe to a mailing list by sending an email command to the server or by using the web interface.

To subscribe to a mailing list, start a new email and put the following line is in the body of the message (not the subject) and send the email to listserv@listserv.wa.gov:

subscribe listname

Replace listsname with the actual name of the list. Example:

subscribe access-washington-news

Further instructions will be sent back to you. Some lists have an open subscription policy requiring nothing more than a confirmation from you. Other lists may require an owner's approval.

 

To use the web interface, browse to this page: http://listserv.wa.gov Click on the list name. If you do not see the list you are looking for on this page, you will need to enter in the list name in the form box at the top of the list. On the list's home page you will see a join/change settings link that will help you subscribe.

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How do list owners subscribe/unsubscribe list members?

 

There are two ways to do this, by e-mail and by Web.

 

Through e-mail:

The list owner may add and delete subscribers manually by sending an e-mail to listserv@listserv.wa.gov and putting the add/remove command in the body of the message.  Leave the subject line blank. The command syntax is:

ADD listname mailaddress full_name

DELETE listname netaddress

 

Through the Web management interface: 

 

The owner of the list can also go the management interface with a browser via: http://listserv.wa.gov/cgi-bin/wa?LMGT1 and enter the name of the list in the box.  Then click the "subscribers" button and follow the instructions.

 

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How do I change/reset my password? 

  

Go to http://listserv.wa.gov/cgi-bin/wa?GETPW1=LMGT1 and type in your address and new password TWICE.  Confirmation and further instructions will be sent to you in mail.

 

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How do I register for a Listserv® password?  

 

Go to http://listserv.wa.gov/cgi-bin/wa?GETPW1=LMGT1 and type in your address and new password TWICE.  Confirmation and further instructions will be sent to you in mail.

 

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How do I add a new list owner?

 

As an existing owner of the list you can add additional owners through the Web management interface. You can access the management interface two ways: 

1.) Go to the home page of your list and click on the "Manage the List" link, or 2.) Go to http://listserv.wa.gov/cgi-bin/wa?LMGT1 and enter the name of the list in the box. Click the "configuration" button and you will be transferred to the “Edit List Header” page.

 

This page will display your list header configuration. Scroll down in the list header window and you will see all the list owners configured on your list. After the last owner's e-mail, hit a character return and then type: Owners= and then one space and enter list owner’s e-mail. Example below:

 

Owner= johnsmith1@email.wa.gov (Primary Owner Name)

Owner= johnsmith2@email.wa.gov  (Secondary Owner Name)

Owner= newowner@email.wa.gov  (New Owner Name)

 

Then click on the update button. You will receive a successful update message on the "List Header" page.

 

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How do I remove a list owner?

 

As an existing owner of the list you can remove owners through the Web management interface. You can access the management interface two ways:  1.) Go to the home page of your list and click on the “Manage the List” link, or 2.) Go to http://listserv.wa.gov/cgi-bin/wa?LMGT1 and enter the name of the list in the box. Click the "Configuration" button to transfer to the Edit List Header page.

 

This page will display your list header configuration. Scroll down in the list header window and you will see all the list owners configured on your list. To remove an owner, delete the line entry of the owner’s e-mail address you wish to remove. Then click on the “update” button.  You will receive a successful update message on the “List Header” page.

 

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How do I add a new list editor?

 

As an existing owner of the list you can add additional owners through the Web management interface. You can access the management interface two ways: 1.) Go to the home page of your list and click on the “Manage the List” link, or 2.) Go to http://listserv.wa.gov/cgi-bin/wa?LMGT1 and enter the name of the list in the box. Click the "configuration" button and you will be transferred to the Edit List Header page.

 

This page will display your list header configuration. Scroll down in the list header window and you will see the entire list editors configured on your list. After the last editor's e-mail, hit a character return and then type: Editors= and then one space and enter list editor’s e-mail. Example below:

 

Editor= johnsmith1@email.wa.gov  (Primary Editor Name)

Editor= johnsmith2@email.wa.gov  (Secondary Editor Name)

Editor= neweditor@email.wa.gov  (New Editor Name)

 

Then click on the “update” button. You will receive a successful update message on the “List Header” page.

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How do I remove a list editor?

 

As an existing owner of the list you can remove owners through the Web management interface. You can access the management interface two ways: 1.) Go to the home page of your list and click on the “Manage the List” link, or 2.) Go to http://listserv.wa.gov/cgi-bin/wa?LMGT1 and enter the name of the list in the box. Click the "configuration" button to transfer to the Edit List Header page.

 

This page will display your list header configuration. Scroll down in the list header window and you will see the entire list editors configured on your list. To remove an editor, delete the line entry of the editor’s e-mail address you wish to remove. Then click on the “update” button.  You will receive a successful update message on the “List Header” page.

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How do I transfer ownership to a new list owner?

 

·        If you are a current owner of the list you can transfer the ownership to someone else. As the current owner you will need to add the new person as an owner and as an editor if they need authorization to post to the list. Click on the steps below:

 

Add new owner

Add new editor

 

·        If you are not the owner of the list and you are requesting to transfer ownership to someone or yourself, please contact the current primary list owner. You can contact list owners by e-mail.  LISTSERV® offers mail aliases so that anyone can send a message directly to all the list owners. Send an e-mail using the following e-mail syntax:

 

listname-request@listserv.wa.gov

(The above is only example, replace the text, listname, with the actually list name)

 

·        If no original owner is available, please contact Servicedesk@cts.wa.gov

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I'm not receiving the 'ok' confirmation for my posting.  Where is it? 

 

List owners, editors, or private discussion lists send confirmations.  This does not occur very often. However, when it does, here are the most common reasons:

 

1.  User is sending to wrong address (list-name@listserve.wa.gov [there should be no 2nd e in listserv])

2.  User is using the wrong list, or misspelling the list.

3.  User is sending from wrong address.  (They have changed their email address due to name change, employment change, etc.)

4.  User has e-mail client configured to trash messages from LISTSERV®.

5.  User's organization has a SPAM blocker that deems LISTSERV® not safe.

 

If none of these reasons apply and you are in need of immediate services, please contact the CTS Help Desk at 753-2454 or send an e-mail to Servicedesk@cts.wa.gov.

 

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I am receiving undeliverable messages and other message notifications from LISTSERV®.  What do they mean?  Do I need to do anything?

 

The primary list owner and non-quiet owners will receive all administrative notification messages. Some of these messages are primarily sent to notify the list owners of the activity occurring on the list and no action is required. There are other administrative notification messages that are actual requests from list members or nonmembers requiring the approval of a list owner. In these administrative notification messages LISTSERV® will provide the list owner instructions on how to approve the request. One of the most common requests is members and nonmembers trying to post to the list.

 

As a list owner if you are receiving 'undeliverable' messages from LISTSERV® about your subscribers, remember that LISTSERV® recognizes when a particular subscriber’s e-mail is undeliverable.  After a certain number of times in a row, the subscriber is automatically removed from the list. There are also technical situations where LISTSERV® is not able to remove the subscriber’s e-mail because LISTSERV® cannot interpret the subscriber’s undeliverable message. No action is required on 'undeliverable' messages. As a list owner if you notice the same 'undeliverable' messages from LISTSERV® about your subscribers, you can choose to ignore the message or manually remove them.

 

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I want to make sure my post gets delivered the same way I wrote it, it looks different on the archives than my original format.

 

LISTSERV® does not change the format of messages when delivering through e-mail.  If a person posting mail to the list as a message formatted in Word (not recommended), HTML, Rich-Text, or plain text, it will be sent and delivered as is through e-mail. The receiving e-mail clients will have to know how to decode the format it was sent in.  We cannot guarantee that everyone's e-mail client will work with everyone else's mail.   

 

The format saved on the Web archives will look different from how it was sent.  A Web page’s natural format is HTML, so Word, Rich-Text and HTML will often times not work well. LISTSERV® defaults to just displaying the plain text portion of each message and including the original format as an attachment.

 

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I am sending test postings to my list and after I send a message once, it doesn't send it again.  Why not?

 

LISTSERV® will recognize when duplicated messages are posted to the same list within a limited time frame.  LISTSERV® will not allow duplicated messages posted to the same list.  To post your message you must add new text or characters to the body of your message.

 

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I received a Rejected posting message from LISTSERV® that my message is being returned unprocessed because it appears to have already been distributed. What does that mean?

 

LISTSERV® will not allow duplicated messages posted to the same list.  In order to post your message you must add new text or characters to the body of your message. 

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Why am I getting all these postings from someone not on the list?  Is this Spam?

 

If your list is configured to approve all messages before it is posted to all list members, then list owners, moderators and/or editors will always receive a copy of all messages sent to the list for approval.  The post can be from someone who is on the list or someone who is not.  If messages are undesirable, they can be safely ignored and the message will not get posted.   We encourage owners to keep this option and briefly review before assigning to the trash. 

 

If you receive too many postings from others, the list can be configured to not forward any postings, or to deny anyone (on the list or not) posting ability other than the list owners, editors and moderators. Please contact Servicedesk@cts.wa.gov if you wish to set this option to your list.

 

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Can I recall a message that has been posted to the list?

 

Once a message has been approved, you cannot recall the posted message from the members on your list. Please contact Servicedesk@cts.wa.gov if you wish to remove content or edit an archived message posted on your list web archives.

 

 

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How do I contact the owner of a list?

For confidentiality reasons, we don't disclose the real name/address of list owners.  However, LISTSERV® creates aliases so that anyone can send a message to any of the lists' owners.

Send an e-mail using the following e-mail syntax. Replace the text, listname, with the actually list name)

 

listname-request@listserv.wa.gov

Example:

Access-WA-request@listserv.wa.gov

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I am a new list owner, how do I get online training documentation to help manage my list?

 

As part of the service, DIS provides standard list owner online training documentation to all list owners. Documentation and Manuals

 

 

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